Cancellation Policy

CANCELLATION POLICY

Our Cancellation Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Cancellation Policy at any time.

Here, at www.couturefactory.com, if you wish to cancel your purchase order after confirmation,

• If the order is not shipped then you can make a cancellation request and we will approve it.
• If the order is already confirmed and the process of packing and shipping started on it then no cancellation will be allowed.

If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours at our email info@couturefactory.com  Upon cancellation, the refund applies to our product only at our sole discretion.

All refunds will be issued as per our refund policy.

We take customer feedback very seriously and use it to constantly improve our products and quality of service.

UNETHICAL ORDER & CANCELLATION POLICY

In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be canceled whatsoever and https://www.couturefactory.com will not be liable to pay any refund to you in all such cases.